Business Software Troubleshooting
When something stops working, you need the cause, not a guess. We investigate transparently, show you the evidence, and recommend the smallest fix that holds.
Problems we fix
- A sync or scheduled job fails intermittently
- Numbers in two systems no longer match
- A tool slowed down or started throwing errors after an update
- The person who built it is gone and nothing is documented
What you receive
- Written diagnostic: what we checked, what we found, and the evidence
- Root-cause explanation in plain language
- Fix plan with options, effort, and cost, or the fix itself when scoped
- Documentation of the system as it now works
How an engagement works
- Step 1
Diagnose
We review the systems involved, reproduce the problem, and write down what is actually happening before proposing anything.
- Step 2
Recommend
You get a plain-language recommendation with options, tradeoffs, and what we would not do.
- Step 3
Agree scope and price
Fixed scope, written down, with pricing you approve before build work starts.
- Step 4
Build, test, document
We build it, test it against real cases, document it, and hand it over.
Common questions
- What does a diagnostic cost?
- We quote the diagnostic up front after hearing the problem. You approve it before we start.
- Do I need to give you passwords?
- No passwords through the contact form, ever. Access, when needed, is arranged through proper channels such as scoped accounts you can revoke.
- What if it cannot be fixed?
- We will say so, explain why, and describe the alternatives.
Related services
Have a technology problem? Let's solve it.
Describe what is failing. We reply with next steps, not a sales script.